– Start of withdrawal for consumers –
Withdrawal
You can without giving reasons in writing (eg letter, fax, email) or your contract within 14 days – if the goods before the deadline – by returning the item back . The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient ( in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our information obligations pursuant to Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB Law and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:
Maike Tödter – Two owls Office for Cultural Concepts / Rombergstraße 11-20255 Hamburg / maike [@ ] zweieulen.de / +49 40 33 35 20 50
Consequences of revocation
In case of an effective cancellation the mutually received benefits are to be returned and any benefits ( eg interest ) surrendered. If you can not or in part, or only return them in a deteriorated condition give us the performance received and benefits (eg benefits of use) , you have to pay us compensation . For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration is due to a deal with the matter , beyond testing the properties and functioning . By “testing the properties and functioning” refers to the testing and trying out the goods , as it is possible and customary in a retail store. Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods ordered and corresponds to the price of the returned goods does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a have provided contractually agreed partial payment . Otherwise the return is free for you. Not parcel things do you pick . Obligations to reimburse payments must be fulfilled within 30 days . The period begins for you when you send your cancellation or the goods, for us with their reception.
– End of cancellation for consumers –
Notes to the exclusion of the right of withdrawal
The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you .
Instructions for Returned Goods
The in this section ( “Notes on return ” ) mentioned rules are not a prerequisite for the effective exercise of the above right of withdrawal.
Customers are requested prior to returning the return report the seller to Maike Tödter – Two owls Office for Cultural Concepts / Rombergstraße 11-20255 Hamburg / maike [@ ] zweieulen.de / +49 40 33 35 20 50 to announce the return . In this way they allow the seller the fastest possible assignment of the products. Customers are requested to send the goods as a prepaid package back to the seller and to keep the mailing receipt . The seller will refund the customer to request in advance the cost of postage , unless they are to be paid by the buyer.
Customers are asked to avoid damage or contamination of the product . Goods should be sent with all the accessories back to the seller , if possible in their original packaging . If the original packaging is no longer in the possession of the seller, another suitable package should be used to provide sufficient protection against transportation damage and to avoid any claims for damages because of damage due to faulty packaging .