Terms and conditions customer information

(The following terms also include information about your legal rights under the provisions on distance contracts and e-commerce. )

1 Scope
2 Offers and service descriptions
3 Ordering and contracting
4 Prices and shipping costs
5 Delivery, product availability
6 methods of Payment
7 Retention of title
8 Defects Warranty and Guarantee
9 liability
10 withdrawal
11 Exclusion of right of withdrawal
12 Returns
13 Return costs when revocation
14 Storage of contract
15 Privacy Policy
16 Jurisdiction, Applicable Law, contract language

1 Scope

1.1. The business relationship between [ insert : Demo Store eK , Owner: Angela Guerreiro , Market Street 111, H5 / 6
, 20357 Hamburg ] (hereinafter “Seller”) and the Customer (hereinafter “Customer”) subject to the following terms and conditions valid at the time of the order .
1.2. You can contact our customer service for questions and complaints on weekdays from [ 9:00 CLOCK ] to [ 18:00 CLOCK ] by calling [ +49 04:33 35 20 50 ] as well as by e -mail at [ maike [@ ] zweieulen.de ] .
1.3. Within these Terms and Conditions shall mean any natural person who enters into a legal transaction for a purpose that can not be attributed neither commercial nor their independent vocational activity (§ 13 BGB).
1.4. Different conditions of the customer are not recognized , unless the seller agrees to their validity in writing .

2 Offers and service descriptions

2.1. The presentation of products in our online shop is not a legally binding offer, but an invitation to submit an order dar service descriptions in catalogs and on the websites of the seller does not have the character of a representation or warranty .
2.2 . All offers are valid ” while stocks last”, if not stated otherwise in the products . In addition, errors excepted.

3 Ordering and contracting

3.1. The customer can select from the range of vendor products without obligation and collect them on the [ add to cart ] in a so -called shopping .
3.2 Subsequently, the customer [ Proceed to Checkout ] below within the shopping cart by clicking the button at the end of the ordering process .
3.3. About the [ Buy] the customer makes a binding offer to buy the goods in the basket . Before submitting the order, the customer can change the data at any time and view . Required fields are marked with an asterisk (*).
3.4. The seller then sends the customer an automatic confirmation of receipt by e -mail , in which the customer’s order is listed again and the customer can print using the “Print” function ( order confirmation). The automatic acknowledgment of receipt only documents that the customer’s order is received by the seller and does not constitute acceptance of the application dar. The contract of sale is concluded only if the seller the ordered product will ship in 2 days to the customer , transferred, or shipment to has the customer confirmed within 2 days with a second e -mail order confirmation or express sending the invoice .
3.5. Should the seller provide advance payment, the contract is the provision of banking information and payment. If the payment is not received when due , even after a second notice to a time of 10 calendar days after sending the order confirmation by the seller, the seller cancels the contract back with the result that the order is void and the seller no duty to deliver hits . The order is then done for the buyer and seller with no other consequences . Therefore, a reservation of the article in advance payments are for a maximum of 10 calendar days.

4 Prices and shipping costs

4.1. All prices that are stated on the vendor’s website , are inclusive of applicable taxes .
4.2 . In addition to the prices charged the seller for delivery shipping fees . The shipping costs will be forwarded to the purchaser clearly on the shipping page and during the ordering process.

5 Delivery, product availability

5.1. Where on the date the customer’s order no copies of the selected product available to him , the seller shall notify the Customer of this in the order confirmation . If the product is permanently out of stock, the seller sees upon a declaration of acceptance. A contract is not concluded in this case.
5.2 . If not available from the designated customer in the order product only temporarily , the seller shall notify the customer, this also immediately in the order confirmation . If delivery is delayed by more than two weeks, the customer has the right to rescind the contract. In addition, be entitled to withdraw from the contract in this case, the seller. Here, the seller may , payments already made by the customer will refund immediately. As far as payment is agreed, delivery shall be made after receipt of the invoice amount .

6 Methods of Payment

6.1. The customer is eligible and before completing the ordering process choose from the available payment methods .
6.2 . If the payment by invoice , payment within [ 30 days] shall be made after receipt of goods and invoice. For all other payment method: payment in advance shall be made without deduction.
6.3. If third-party charged with the payment processing, eg Paypal. are subject to their Terms and Conditions .
6.4. If the due date of the payment determined by the calendar , so the customer is already in default by failure to observe the deadline . In this case the customer has to pay interest at the rate of 5 percentage points above the base rate.
6.5. The customer’s obligation to pay default interest includes the assertion of further damages caused by default by the seller not .
6.6. A right of set-off to the customer only if his counterclaims are legally established or recognized by the seller . The customer can only exercise if the claims from the same contractual relationship.

7 Retention of title

Until full payment the goods remain the property of the seller.

8 Defects Warranty and Guarantee

8.1. The guarantee shall be determined by law.
8.2. No guarantee is made for the goods delivered by the seller only if this has been expressly stated .

9 Liability

9.1. For a liability of the seller for damages without prejudice to other statutory eligibility requirements following disclaimers and limitations .
9.2. The seller is fully liable if the damage is caused by intent or gross negligence.
9.3. Furthermore, the seller is liable for the negligent breach of material obligations , the violation endangers the purpose of the contract , or violation of duties the fulfillment of which allows for the proper execution of the contract and on whose compliance the customer regularly relies . In this case, however, the seller is liable only for the foreseeable , typical damage . The seller is not liable for the negligent breach other than those mentioned in the preceding sentences duties.
9.4. The foregoing limitations of liability shall not apply to injury to life, body and health, for a defect after acceptance of a guarantee for the quality of the product and fraudulently concealed defects. Liability under the product liability law remains unaffected.
9.5 . As far as the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10 Withdrawal

– Start of withdrawal for consumers –

You can without giving reasons in writing (eg letter, fax, email) or your contract within 14 days – if the goods before the deadline – by returning the item back . The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient ( in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our information obligations pursuant to Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:

Maike Tödter  – Zwei Eulen Büro für Kulturkonzepte  / Rombergstraße 11 – 20255 Hamburg . maike[@]zweieulen.de / +49 40 33 35 20 50

Consequences of revocation

In case of an effective cancellation the mutually received benefits are to be returned and any benefits ( eg interest ) surrendered. If you can not or in part, or only return them in a deteriorated condition give us the performance received and benefits (eg benefits of use) , you have to pay us compensation . For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration is due to a deal with the matter , beyond testing the properties and functioning . By “testing the properties and functioning” refers to the testing and trying out the goods , as it is possible and customary in a retail store. Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods ordered and corresponds to the price of the returned goods does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a have provided contractually agreed partial payment . Otherwise the return is free for you. Not parcel things do you pick . Obligations to reimburse payments must be fulfilled within 30 days . The period begins for you when you send your cancellation or the goods, for us with their reception.

– End of cancellation for consumers –

11 Exclusion of right of withdrawal

The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you .

12 Returns

12.1. Customers are requested prior to returning the return report the seller to [ complete : telephone number and / or e-mail address and / or contact page ] to announce the return . In this way they allow the seller the fastest possible assignment of the products.
12.2 . Customers are requested to send the goods as a prepaid package back to the seller and to keep the mailing receipt . The seller will refund the customer to request in advance the cost of postage , unless they are to be paid by the buyer.
12.3. Customers are asked to avoid damage or contamination of the product . Goods should be sent with all the accessories back to the seller , if possible in their original packaging . If the original packaging is no longer in the possession of the seller, another suitable package should be used to provide sufficient protection against transportation damage and to avoid any claims for damages because of damage due to faulty packaging .
12.4. The in this section (No. 12) of the Conditions of modalities mentioned are not in accordance with requirements for the effective exercise of the right . No. 10 of these GTC .

13 Return costs when revocation

13.1. If the customer is a consumer, he has in the case of the revocation ( see paragraph 10 of these Conditions ) shall bear the regular costs of the return if the delivered goods ordered and if the price corresponds to the returned does not exceed an amount of 40 euros or if the customer have not yet the time of cancellation paid the consideration or a contractually agreed partial payment at a higher price the thing.
13.2. Otherwise the return consignment is free of charge for the customer .

14 Storage of contract

14.1. The seller saves the treaty text of the order. The terms and conditions are available online. The customer can print the agreement text before submitting the order to the seller , by taking advantage of the print function of their browser in the last step of the order.
14.2. The seller also sends the customer an order confirmation with all the order data to the e- mail address specified by him . Furthermore, the customer receives a copy of the Conditions of his order .

15 Privacy Policy

15.1. The seller shall process personal data of the customer for appropriate purposes and according to statutory regulations.
15.2. The for the purpose of ordering goods specified personal information ( such as name, e- mail address, mailing address, bank data) to be used by the vendor to the fulfillment and completion of the contract. This data is treated confidentially and not disclosed to third parties who are not involved in the ordering, delivery and payment process .
15.3. The customer has the right to information free of charge to get over the personal data stored by the seller about it. In addition, he has the right to correct inaccurate data, to block and delete his personal data , insofar as there is no legal obligation to retain .
15.4. For more information on the nature, extent, place and purpose of the collection , processing and use of personal data required by the seller can be found in the Privacy Policy.

16 Jurisdiction, Applicable Law, contract language

16.1. Place of jurisdiction and place of performance is the location of the seller , if the buyer is a merchant , legal entity under public law or public special fund.
16.2. The law of the Federal Republic of Germany . This does not apply if mandatory consumer protection provisions of such an application contrary.
16.3. The contract language is German .